Refund policy
Last updated: June 10, 2026
Thank you for shopping with Cresthill. We aim to provide a smooth and reliable shopping experience. This Return and Refund Policy explains how returns and refunds are handled.
Please read this policy carefully before requesting a return.
1. Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item is in the same condition as received
- Unworn or unused, with original tags attached
- In original packaging
- Proof of purchase is required
2. How to Start a Return
To initiate a return, please contact us at:
Once your request is approved, we will provide instructions on how and where to send your return.
Please note that items sent back without prior approval may not be accepted.
3. Return Address
Approved returns should be sent to:
Northcroft
1261 Fairview Dr
Leesport, Pennsylvania 19533
United States
4. Return Shipping Costs
- If the return is due to personal reasons (such as change of mind), the customer is responsible for return shipping costs.
- If the item is damaged, defective, or incorrect upon arrival, we will cover the return shipping cost or provide an appropriate resolution.
5. Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
We will review the issue and work to resolve it as quickly as possible.
6. Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:
- Request a return for the original item (if eligible)
- Once approved, place a new order separately
7. Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item is eligible, please contact us.
8. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to return your order within 14 days for any reason.
To be eligible:
- Items must be unused and in original packaging
- Proof of purchase is required
9. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that additional time may be required for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
10. Contact Information
If you have any questions about returns or refunds, you may contact us:
Email: admin@northcroft.shop
Legal Representative: Tara George
Phone: +1 (484) 793-3044
Business Address: 1261 Fairview Dr, Leesport Pennsylvania 19533, United States